Disclaimer- If you contact me and place an order (send funds), you agree that you have read the shipping info, disclaimers, refund/return policies etc in full. You agree that you understand these spores are for microscopy only and are not intended for other use, you have seen the spore solution video of your selected strain(s) are happy with the representative spore load, you have read and understood the order complications policy IN FULL. You agree that you have seen and understand the homogenization explanation.
NO ACTIVE CULTIVATION- Please do not contact me or link your order to any request or admission for unintended use of my products. I do not offer any active cultivation advice and ANY ORDER PLACED THAT VIOLATES THESE TERMS WILL BE KEPT AS A DONATION and no items sent.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. Additionally, we are not responsible for any third parties selling or promoting our products.
Users can currently use cards through MESH (What is MESH?) and Klarna and I can also accept physical cash by mail* (additional 20% discount for all physical cash by mail) on the website. *Cash by mail is a semi-automated processes so make sure to follow instructions for completing payment and verifying your order after you place the order and get an order number. Please read instructions carefully. Email firstname.lastname@example.org with questions.
2020-2021 COVID19 update- About 5-15% of packages are experiencing 1-3 week delays in delivery. Please check the tracking history to see where the package is and for updates. USPS is the one responsible for delivery so be sure to check with them if delayed and then message me if your order has not updated on tracking information for more than 3 weeks delayed.
I ship via USPS only and most packages are 2-4 day shipping (3 day average) but see above for delay message. I ship from within the USA on Tuesdays, Thursdays, Saturdays. Depending on the time you get your order in, it may not ship until the following shipping day; I will ship all orders that are received and paid in full by 11 am EST the night before a shipping day (except all gourmet wedge orders which ship Tuesday only). See this guide for a visual representation of shipping schedule.
Almost all orders are sent USPS first class in manila bubble mailers that are 9″ by 6″. They are discrete and show no indications of contents on the outside. All envelopes are indicated as “FRAGILE” with a red stamp. Other orders are sent using USPS bubble mailers, or USPS flat rate boxes and, where necessary, padding is added to ensure safe delivery of items. Wedges are sent in microcentrifuge tubes, wrapped in parafilm. Note that wedge orders ship Tuesdays.
We only send within the USA, no international orders. We do not ship to any of the US territories. We do not ship to CA, GA or ID. If your shipping address is in one of these states, your order will not be able to be processed. This includes all of our products. We do not accept orders to the above restricted locations off website either, please do not ask.
No refunds on orders that have already been shipped. Orders that have been shipped cannot be cancelled and are non refundable.
If you want to cancel your order, message me with order number before it is shipped for a refund. Note- MushroomMan Mycology can choose to retain up to 25% of refunded order value as a restocking fee that will not be returned.
Any issues with seeing spores under the scope can contact me with order number and batch date of varieties in question. I will show the spore solution videos and work with you to get a freebie or discount on a future order to make up for any batch issues as I see fit. You must message me within 2 weeks of order delivery for this type of issue. NO MENTION OF ACTIVE CULTIVATION
Policies on order complications:
Damaged items: If your items are damaged in transit, I offer at least a 1/2 credit on the cost of items (not including shipping) to be used for a future purchase. You must include a photo of the item/package in an email with the order number. Damaged items include microcentrifuge tubes that open, syringes that break etc. I have sent tens of thousands of items at this point and I know how often they arrive intact- thus any damaged items will be treated as the fault of the local carrier and the 1/2 credit on the cost of the item will be offered. If this does occur make sure to indicate “extra padded packaging” in any repeat orders so that the rough local post can be addressed.
Note- As of 9/16/19 all gourmet wedges will be wrapped in parafilm within the bubble packed envelope which is marked as “FRAGILE”. With these changes to packaging to secure tubes there should be no issues, thus opened tubes will fall under “damaged items” and be eligible for a 1/2 credit.
Shipping errors: If the shipping error is on my part, I will refund the order or send a replacement. If the shipping error is on your part (not putting a secondary address, putting the wrong zipcode/street etc) than I cannot offer any refund or replacement. If the fault is on the part of local USPS (they deliver to the wrong house, they don’t deliver due to name issues) I’ll offer a credit of 1/2 the cost of the order (not including shipping) towards any future order. IF THE PACKAGE SAYS DELIVERED but you did not receive, and the shipping info is all correct, I will not offer any refund/discount. I have to be fair to all customers and the tracking is how I verify order delivery, there is no way for me to know if the package was stolen from your mailbox or by a neighbor or if there is any dishonesty, so contact USPS if this happens. If the package is returned to sender the customer can pay shipping costs to have it resent, you must reach out to me in this case.
Temperature issues: If your samples freeze or are exposed to >110F for 2+ hours, we do not cover replacements. It is on the customer to ensure the package is not exposed (look into general delivery through USPS) or to follow tracking closely and grab from the elements ASAP.
Contaminated materials: Any contaminated materials will be replaced free of charge (customer pays shipping) when the following conditions have been met (You must message me within 2 weeks of order delivery for this type of issue):
Active spore syringes: Send me your order number, the varieties you had issues with and the batch date from the collectors card. I also require a photograph of the contaminated microscope slide magnified enough to show both spores from your syringe and contaminant spores present (via email). Additionally- if your syringe arrives and the spores are not intact (they are nonviable) than I require a photograph of slides showing broken spores. This is the only legal way to determine viability and I will not entertain messages discussing “nonviable” spores that were used in cultivation attempts.
Contaminated gourmet wedges/LC: Any contaminated gourmet products will be refunded in full or a new sample sent when the following conditions have been met: A photograph of the contaminated agar plate, or inoculated grain/brf (you can send me images uploaded to imgur) is shown.
Any information collected is kept secure and is not sold/traded or given out to any other parties. Information is kept confidential. Payments are secured through the third party providers offered, see the privacy policies of these companies to know how they manage your data.
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